The artwork I want to purchase is sold out. When will it be available?
Each artwork is unique and unrepeatable due to the personalized intervention of the artist. There is no serigraph like any other. When you acquire a artwork by Pedro Guimarães, you are choosing a one-of-a-kind piece. New artworks sell out quickly, so we recommend that you pre-order the piece."
How do I place an order?
In the store tab, you will find the currently available serigraphs. When you find the artwork that speaks to you, simply click on the 'Buy' button and follow the instructions during the checkout process. Fill in the identification and shipping address fields correctly so that the delivery can proceed smoothly. Select the payment method and complete the purchase. The available payment methods are credit and debit cards, ATM, and MBway.
What payment methods are accepted?
The available payment methods are credit and debit cards, ATM, and MBway.
When will my card be charged?
Payments with credit or debit cards will be immediately confirmed with the card's managing entity. When the confirmation is well succeeded, the moment you will be charged depends strictly on the conditions you have contracted. If in doubt, you should contact the card's managing entity used for payment.
What happens after the purchase?
After you have completed the purchase, you will receive an email with shipping confirmation and the tracking number, so that you can track the status of your order.
How long until my order is shipped?
After payment confirmation, the order will be shipped on the next business day.
What if the received piece is damaged?
If the received piece presents any damage, please contact us immediately at info@pedroguimaraesart.com and we will promptly resolve the situation.
What is the contact for customer support?
For any questions related to our artworks or your purchasing process, we are always available at info@pedroguimaraesart.com.
Do you ship to my country?
Yes! We ship worldwide.
What are the shipping costs? Is shipping safe?
Our shipping is safe and traceable. As for costs:
Portugal and Spain - 24H - €9
EU - We offer two options:
Delivery in 3 to 5 business days - €14
24H delivery - €20
Rest of the world - 48H - €30.
How is the authenticity of the artworks guaranteed?
All Pedro Guimarães' serigraphs are authenticated by the application of a white seal, a signature and a serial number, which allow the piece to be distinguished from the original. The personalized intervention of each serigraph raises the artist's creative standards, transforming a series into exclusive pieces of art.
Do the artworks include the frame?
The artwork does not include a frame.
I intend to offer a serigraph as a gift. How can I do it?
Offering a work of art is always an excellent option. If you hesitate when choosing the work that best reflects the profile of the person to whom the gift is intended, you can opt for a gift card and let them choose it themselves. We are available to help you through the email info@pedroguimaraesart.com.